THE SMALL PRINT
Here is a lovely long list of things that you may want to read through before you book me. I believe in complete transparency and so if you have any questions regarding any of the points raised below then please do not hesitate to contact me.
Use of images and your privacy:
Following GDPR regulations, every client has the right to know where their photographs get used and how they get used. They also have a right to know where they are stored, for how long and what happens to them after they are transferred to you.
During your wedding:
Photographs are captured on two cameras with dual slots (two SD memory cards and two CF cards) and backed up once throughout the wedding day (usually during the meals) I will need approximately 30 minutes to do this. A sneak Peek will be released 24 - 48 hours after your wedding on Facebook and Instagram Stories as well as a maximum of 10 shared across the 6-8 week turnaround time on instagram.
After your wedding:
These photographs are copied to two hard drives for protection during the editing and processing period. Both kept in two separate locations in case of fire or theft. Once edited, images will be stored on the Pic Time cloud where you can view and download them via an online password protected portal. A USB stick is available upon request for an extra charge of £20.00. I will then delete all RAW files on my hard drives three calendar months after the date of delivery. The edited images will be stored in the cloud for ten years from the date of your wedding. All SD cards will be cleared after the images have been delivered to you. If there are any issues with images then you MUST contact me within a month of receiving them. I do not issue RAW unedited files to clients. If you wish to purchase all unedited RAW files then a cost of £500 is required, but please be aware that I deliver all useable images. The only images I don’t deliver are duplicates, blinkers or blurs.
Storing your data:
Initial enquiries from my website do not hold any personal information other than names and venue information. This information will be deleted upon completion of a full booking form and deposit. Booking forms are found in a password protected part of my website that you will have access to once an initial connection has been made.
Basic information is transferred into an Excel spreadsheet and booking forms are kept until the photographs have been delivered to the client. Paper based booking forms are then shredded. Excel documents are kept for 5 years. No data is stored electronically for marketing purposes. Images of details/venues (anything except identifiable data) can and may be used on my website/social media and marketing leaflets.
To be able to continue growing my business I do need to have an online presence with new and fresh content posted on a weekly basis. You are of course, entitled to privacy and to know and understand what happens to your images once they have been taken and delivered. In recognition of using your images to further grow and promote my business I offer a discount of £100 off “The Full Story'“ package or £50 off the total “Hour by Hour” package for any couple who gives me full rights to post across some of these online platforms: There will be an opt in form attached to the booking form once booking form has been sent.
I do reserve the right to post details images (flowers, locations and scenic shots) without using any names, people or faces as a marketing tool even If you have requested privacy. The £100 discount is only applied if full use is granted - this does not necessarily mean images will be used across all platforms. They three most likely platforms will be Facebook, Pinterest and instagram.
It is your responsibility and/or the responsibility of your guests to come and speak to the photographer prior to the wedding to inform them of any circumstances in which a person cannot have their photograph taken. In instances such as:
Foster/ Adoption or looked after children // Witness Protection // Special Forces/ Intelligence Services
work to be conducted
Jo and second shooter will record the day in a documentary and reportage style. Any images required other than that of a documentary nature (group shots) should be written down in detail and provided to photographers before or on the wedding day. Although we will endeavour to capture these images, on occasion, circumstances will occur out of our control that may mean these images are not possible - for example, weather and schedule. Images supplied will range between 300 and 600 depending on a variety of factors including details, number of guests and length of your day..
Depending on the content of the day. Jo uses Presets in her editing, by booking with Jo you will accept that this preset will be used. You should have also viewed at least one of Jo’s full galleries available again, upon request via email. Jo will work throughout the day but take up to 1.5 hours of breaks (during the meal, after the ceremony and in between the reception and evening celebrations)
Jo will not, and can not photograph every single person present at your wedding. If there are certain special people that you want to me focus on, you will need to tell me and point them out. I don’t know your gran from Adam so give a girl a chance :)
Date is held on a verbal basis for two weeks after releasing the booking form out. Date is only confirmed upon receipt of retainer. A retainer of £400 is required upon booking.
You are entitled to a cooling off period of 14 days from the date of the paid retainer to change your mind, after which the retainer is non refundable.
Booking form MUST be posted back to Jo Greenfield within 4 weeks of receiving it. Scans of booking forms will not be accepted.
If another client requests your date within the two week period you will not be contacted but the date will be held out of courtesy in that two weeks to you. After the two weeks the other booking will be taken.
Jo Greenfield shall be granted creative and artistic license in relation to the choice of locations and poses used.
Jos assessment on photographic style, photographic finishing and number of images supplied shall be deemed correct. Jo is happy to consider images that the couple like - i.e. - Pinterest, but cannot guarantee that these will be carried out. Jo applies a Lightroom preset which give a desaturated finish to her images as this is the style of her work. This will not be changed upon request. Please ensure that you have seen enough examples of work of both Jos and other photographers to understand different editing styles.
Jo will be the sole professional photographer on the day along with her assigned second shooter however friends and family are encouraged to take lots of photographs. Videographers are welcome. Please be aware that some churches will not allow photographers at the front of the church if you have a videographer. You need to check their policy prior to the ceremony and inform me. If you are choosing to have a church ceremony, please be aware that most vicars will make photographers stand at the back of the church, this will directly affect your documentary coverage and the photographer will not accept any failing on her part.
iPhone photographers can be a pain in the ass, you have paid for a professional and if they start to follow the primary photographer
around to get the exact same images the primary photographer has every right to tell them to do one and go and get pissed on beer.
Jos entire liability in respect of this contract shall be limited to damages of an equal amount to the total price paid by the customer. Neither party shall be liable for any breach of its obligations resulting for causes beyond its reasonable control, which may include acts of god, fire, natural disaster, war and weather. Under the Consumer Rights Act, which superseded the Supply of Goods and Services Act on 1 October 2015, your photographs will be supplied with reasonable care and skill.
If you have any issues with your images upon delivery you must inform Jo within one calendar month from the date received.
Final payment of any outstanding monies should be completed no later that one calendar month before the wedding date. Failure to pay in full by this agreed date will make the contract void.
Depending on the circumstances one of two things will happen, I will not show up and shoot your wedding, OR I will shoot your wedding but you will not receive a single image until payment has been made.
Image delivery time scales
A sneak peek will be posted within 24 hours of your wedding on facebook with a story usually put on instagram depending on your privacy agreement.
Images will then be delivered within 8 weeks but at peak times this can increase to10 weeks.
If Jo cancels this contract for reasons beyond her control (for instance- death, injury or sickness) liability shall be limited to the amount of monies paid. If Jo has to cancel within two weeks of the wedding date for pregnancy, death in the family or hospitalisation, a full refund will be paid OR an alternative photographer will be sourced. The replacement photographer will be of the same or higher qualification, style and pricing. If Jo becomes pregnant in the 9 months prior to the wedding you will be notified at the end of the first trimester with the choice to cancel and receive a full refund or continue subject to Jo accepting. Alternatively Jo can source another photographer with a similar style, pass the entire booking over to them, or have them act as an associate photographer whereby she will still edit the final images.
Please note accommodation charges may occur if in later pregnancy and a second shooter may be non negotiable for health, safety and well being reasons.
If the customer terminates the contract later that 14 days after the date of the deposit the following percentage fees apply against the full package cost:
90 days or less - 100% of the amount owed is to be paid
91 - 130 days - 75%
131 - 180 days - 50%
If the customer wishes to change the date then all monies can be transferred to a new date subject to Jo Greenfield’s availability - this may incur extra charges if the date is on a prime weekend/bank holiday/New years Eve.
Group shots are important, but they do take time, so please make sure when you are planning your day with your venue that you allow for 3-5 minutes per group shot. I usually say to couples that 6-8 is a good number (this doesn’t include the wedding party/ bridesmaids and groomsmen as that is a mandatory part of my job) Please issue me and a few of your bridal party with copies of the group shots prior to the day or on the day. It is not always possible to do all group shots but every effort will be made to achieve them. Jo Greenfield will not be held responsible for any group shots not adhered to due to factors out of her control: difficult guests, difficult venues, weather and timings.
food and drink
Photographers(s) would love a hot meal on the day or a tab for a minimum of £20.00 to be able to provide their own meal and soft drinks. Whilst we are able to fend for ourselves and bring a packed lunch, it often sits in the car sweating for 8 hours going a bit funny. So it's nice to have something fresh... plus, ya know... we get hangry.... you don't want a hungry northern photographer, nor one that has food poisoning at the evening doo from a dodgy prawn butty). (we do not expect a three course meal and to be sat with Great Uncle Bob - although we appreciate the sentiment) we often use the time when you’re eating to do back ups and start editing sneak peeks. It is worthwhile asking the venue if they can provide a supplier meal. Otherwise it will mean photographers will have to leave your wedding to get food if your venue is remote. If your venue is providing a supplier meal, please request that we get fed after the starter when the main guests get their food. Typically, we get fed at the end, and if the speeches are after the meal we get 5 minutes to eat which isn’t ideal and a little unfair. If you have been charged for a supplier meal, please make sure the venue have provided this. There have been cases where couples have paid for us to eat and the venue have them refused to feed us, but still charged the couple, which is unacceptable.
If at all possible, giving me an itinerary on the day of your wedding will help me greatly, I am human, I will need to do basic things like pee, eat and sit down, so planning my pee, sit and eat breaks around your important bits will be mega useful to avoid cystitis/ starvation and broken knees.
When you have decided who is on your nice list please write them down for me, it’s always lovely to credit suppliers who help made your day super duper wonderful, they often take shitty iPhone photos so I like to get brownie points along with free cake and flowers if I credit them in stuff :)
If you have booked my recently new package that includes a second shooter then you need to be aware that their responsibilities are to work for me. This means that they are working under my business and all images they provide to me are purely a second pair of eyes. They are being paid a minimal fee when second shooting and if you have consented to allow me to share images, this automatically applies to them too. Clients are reminded that they should not, under any circumstances contact the second shooter asking for more images. Every image you have received has been selected for artistic or documentary style that meets the primary shooters branding and business. If you choose to ignore this request, the second shooter is fully entitled to charge you a fee to provide all images. Alternatively, you can upgrade to a premium second shooter package where you will receive most of their images and they will have extra responsibilities on the day - ie: groom prep, candids. Editing styles of second shooters are unrelated to the primary shooter and will not be adjusted. If the primary shooter (myself) has included a second shooter at no extra charge to yourselves to cover incidents or mild illness or pregnancy then you will not receive any extra images from the second shooter. Their role on your day is purely to be a back up for the primary shooter in case of rest periods or emergency cover periods.
the coma plan
Yes, it’s as grim as it sounds, but believe me, it happens. Why do you think us photographers have a UK emergency cover photography facebook group.
I do plan to be on time to your wedding - again, I’ll confirm the timings with you a couple of days prior to your day. Nobody likes radio silence and trust me, you’ll be having some weird old dreams the nights before your wedding! So incase I get stuck in an emergency, accident, pile up on the motorway or alien abduction please do one of the following things:
Call me in the first instance: 07481875375. Try three times and if after the third try I don’t answer then please ring my husband, Richard Greenfield on 07447 495 301. He has access to my accounts and emergency backups who will arrange for an emergency cover photographer to turn up on your day, once he’s sorted that, I’m sure he will come and find me Liam Neesen style like in the film Taken. Obviously he may be in said accident/alien abduction with me so this instruction may be pointless so I have a back up of a back up....
Please then ring Jenny Appleton on 07792 368913 and explain to her that Jo greenfield was supposed to be
photographing your wedding day at (insert location and timings) she will source another photographer to cover your day.
If she doesn’t answer, the best piece of advice I can suggest is get the venue/planner/florist to contact a photographer, we are all part of a big community so we all know each other.